In this policy, "we," "us," and "our" refer to Zoe Birri, Founder of The Sunningdale Academy.

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This privacy policy sets out how The Sunningdale Academy uses and protects any information that you give us when you use this website.

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Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

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The Sunningdale Academy may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 3 July 2024.

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WHAT WE COLLECT​

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We may, through emails or messages sent via our online booking form, collect the following information:

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• Your name

• Your child's name(s)

• Contact information, including email address

• Your child's date of birth

• Demographic information such as address or postcode

• Any other relevant information required or directly asked

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WHAT WE DO WITH THE INFORMATION WE GATHER

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​We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

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SECURITY

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We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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HOW WE USE COOKIES

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A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

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Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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LINKS TO OTHER WEBSITES

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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CHILDREN'S ONLINE PRIVACY PROTECTION ACT

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This website is directed to adults and not to any child under the age of 13. We operate this site in compliance with the Children’s Online Privacy Protection Act and will not collect or use personal information from anyone under 13 years of age.

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CONTROLLING YOUR PERSONAL INFORMATION

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You may choose to restrict the collection or use of your personal information in the following ways:

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• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thesunningdaleacademy.com or by clicking the ‘unsubscribe’ option if our email has been sent to you via MailChimp.

• ​We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

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You may request details of personal information that we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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CANCELLATION POLICY

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We reserve the right to cancel courses or sessions at any time. In such cases, a pro-rata refund will be issued for any payments received, with no further obligation to guardians or attendees. Full payment is required to book a space on a course. Bookings will not be confirmed, nor spaces held, without full payment.

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• Cancellations made 30 days or more before the course start date will receive a full refund.

• Cancellations made within 14 days of the course start date will receive a 50% refund.

• Cancellations made within 7 days of the course start date will not receive a refund.

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BEHAVIOURAL ISSUES

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If a child is disruptive, destructive, or dangerous to themselves, other children, or staff during classes or events, we will work with guardians to address the behavior. If the behavior persists or worsens, we reserve the right to exclude the child from further sessions.

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DATA PROTECTION

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We treat all communications with professional confidence and will not disclose your information to third parties without your permission.

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If we request personal information for website use, it will be handled according to our privacy statement. We may occasionally contact you about services or classes we believe may interest you. If you previously agreed to receive direct marketing, you may opt-out at any time by writing to us at info@thesunningdaleacademy.com or by clicking the ‘unsubscribe’ link in emails sent via MailChimp.​​​​​​​